Welcome to en.visitityourself.com! The following terms and conditions (“Terms”) apply to your use of our website (hereinafter: “Seller”) and the purchase of digital products through it. By using the website and purchasing products from it, the customer (hereinafter: “Buyer”) agrees to these Terms. If you do not agree to these Terms, do not use the Store.
Products
1.1 The Seller offers various educational games (hereinafter: “Products”), based on the web, for tourist routes, which can be purchased through our website. The Seller reserves the right to modify or discontinue the availability of any product at any time without notice. It also reserves the right to limit the quantity of any product you may purchase. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion.
Orders
The following rules apply to orders placed through the Seller’s website.
2.1 The Seller will be Eva Richvalszki, c/Huertas 27, Portal 2, 3C, 28160, Talamanca del Jarama, Madrid, Spain.
2.2 The ordering process takes place in three steps:
2.3 By successfully completing the ordering process on the Seller’s website, the Buyer submits a binding contract offer.
2.4 The contract is concluded with the Seller’s acceptance. Acceptance must be in writing. To do this, the Buyer receives a purchase confirmation by email.
2.5 Descriptions and detailed information about the offered games on the Seller’s website do not constitute a legally binding contract offer by the Seller.
2.6 To place an order, you must provide accurate and complete information, including your name, email address, billing and shipping addresses, and payment information.
2.7 By placing an order, you declare and warrant that you have the legal right to use the provided payment method.
2.8 The seller reserves the right to reject or cancel any order for any reason at any time, including, among other things, product availability, errors in product descriptions or prices, or suspicion of fraud.
Prices and Payment
3.1 All prices are in euros including the legally applicable value-added tax. If training is purchased for school officials, pilgrimage groups, no VAT is included. The Buyer will be informed of this on the invoice.
3.2 Payment is due at the time of purchase, and the Seller accepts payment through the specified payment methods on the website.
3.3 The seller reserves the right to change our prices and payment methods at any time without notice.
Shipping and Delivery
4.1 After payment, the Seller will send a code (hereinafter: “Pass”) to the email provided by the Buyer. As the Pass is sent in digital format, there are no shipping costs.
4.2 In individual cases, the email entry may be automatically moved to the spam folder of the email inbox when the Buyer receives it. The Buyer is obliged to carefully check all folders of their email inbox.
4.3 If the Buyer has not received the Pass by email within 12 hours despite successfully completing the ordering process on the Seller’s website, they are obliged to inform the Seller of this fact. The Seller will then immediately attempt to resend the Pass electronically.
4.4 The Seller will make reasonable efforts to deliver the Pass within the period indicated in point 4.3, preferably seconds after purchase. The Seller is not responsible for any delays or failures in delivery due to events beyond its reasonable control.
4.5 The Seller’s payment claim is valid upon successful completion of the ordering process by the Buyer.
Scope of Services
5.1 By purchasing a Pass, the Buyer acquires the right to limited use within 12 months from the purchase, for the independent execution of the reserved game or city tour for purely private purposes. Commercial use and resale of the ticket or reserved service require the written consent of the Seller.
5.2 If the Buyer redeems the Pass, this will be valid for a single use. If the Buyer purchased a pass for “all games,” the Pass will be active for 5 days. After the usage period has expired, the Seller is considered to have performed the service.
Refunds and Returns
6.1 The Seller wants the Buyer to be satisfied with their purchase but will read complaint emails for any reason and respond as soon as possible.
6.2 The Seller will not accept returns of unused products. Although customers theoretically have the right to return products purchased online within 14 days of delivery, no returns are accepted for games of this nature, being an experience that has already been provided. For this lack of returns, the seller offers the possibility of using the Pass for 12 months.
Intellectual Property
7.1 All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by intellectual property and copyright laws. You may not use or reproduce any content without our express written permission.
7.1 All games, especially puzzle and task ideas, tours, etc., including individual parts of them, are and will remain the property of the Seller. By paying the agreed price, the Buyer only acquires the right to use for the agreed purpose.
7.2 Unless otherwise agreed with the Seller, the Buyer may only use the services for themselves and only for the duration of the contract. No other use, transfer to third parties, or reuse of the Seller’s ideas by the Buyer or any third party is allowed, whether in whole or in part.
7.3 The use of services provided by the Seller that goes beyond the originally agreed purpose and scope requires the Seller’s consent – regardless of whether this service is protected by copyright.
7.4 The use, duplication, or disclosure of the content of the Seller’s event is prohibited and may have legal consequences, particularly claims for damages. This applies regardless of whether it is for private or commercial purposes.
7.5 Any violation of copyright rules will be pursued both civilly and criminally.
Liability
8.1 The execution or participation in one of the games offered is at the customer’s own risk. Any liability for personal or material damage by the Seller is excluded.
8.2 Seller’s liability is governed exclusively by written agreements between the parties. All claims not expressly granted herein, including claims for damages, regardless of their legal basis, are excluded unless based on intentional or grossly negligent breach of contract by the Seller, a legal representative, or an executive assistant.
Warranty
9.1 If malfunctions occur during the period of use for which the Seller is responsible, or if the contract service is not provided by the Seller, the customer must notify the Seller of this circumstance within the period of use.
9.1.1 The Buyer is obliged to demand a repair by setting a reasonable deadline in the first place.
9.1.2 The Seller may also provide a solution by granting an equivalent substitute service, which is only provided at a later date.
9.1.3 The Seller may reject the remedy if it requires a disproportionate effort.
9.1 Malfunctions caused by the Buyer, such as the use of inappropriate software or hardware (especially mobile terminals without GPS or data reception), insufficient mobile phone reception, or insufficient data volume, as well as all other service interruptions for which the Buyer is at fault, do not expressly form part of the warranty agreement.
Indemnification for Damages
10.1 The contracting parties agree that any claim for damages against the seller will be limited to the total price agreed for the service sold, regardless of the legal grounds.
10.2 Customer claims for damages, in particular due to impossibility of performance, positive violation of claims, negligence in contracting, defective, delayed, or incomplete performance, or due to tortious acts, are excluded unless based on intent or gross negligence on the part of the seller.
Publication of Names, Image, and Sound Material
11.1 Participants agree that the Seller may use images and sound/video recordings made by the Buyer during the contracted game for the Seller’s commercial and marketing purposes.
11.2 If a Buyer disagrees with the publication of image or sound/video recordings in which they can be clearly identified, an express written agreement must be made between the Buyer in question and the Seller regarding the use of the recorded material.
Applicable Law
Spanish law will apply exclusively to the legal relationship between the Buyer and the Seller and to issues relating to the validity of the contract concluded and its prior and subsequent effects.
Version 01.08.2023.
